Baseball Events Guest Experience Temp Staff

About This Role

Serve as a guest experience liaison for the Miami Marlins, loanDepot park, and the World Baseball Classic to deliver exceptional service during baseball events, supporting various park operations and guest inquiries.

Responsibilities

• Serve as liaison between the Miami Marlins, loanDepot park, World Baseball Classic and guests
• Ensure Exceptional Service is delivered at all times during baseball games
• Support ticketing, housekeeping, guest flow, and general park operations
• Be proactive and friendly in greeting and assisting guests with inquiries
• Exhibit a friendly, guest service–oriented attitude and professional appearance
• Assist guests with locating seats and escort guests as needed
• Support access control and ensure guests are in proper seating locations
• Take ownership of resolving guest concerns throughout the stadium
• Maintain knowledge of stadium operations and ticketing policies
• Be knowledgeable of points of interest available for guest enjoyment
• Communicate effectively with guests and fellow Team Members

Requirements

• Availability to work a minimum of 80% of all scheduled World Baseball Classic events
• Ability to work weeknights, weekends, and holidays
• Must be 18 years of age or older

Nice to Have

• Hospitality or customer service experience
• Positive attitude with a passion for delivering world-class service
• Strong communication and interpersonal skills
• Ability to adapt to fast-paced and changing situations
• Fluent in English
• Spanish beneficial