Background Screening Analyst

About This Role

Conduct in-depth background checks for driver applicants, verifying credentials, history, and records. Ensure compliance with regulatory requirements and maintain accurate, confidential documentation.

Responsibilities

• Conduct in-depth research into the personal and professional history of driver applicants
• Verify educational credentials, employment history, credit history and personal references as directed
• Check for any criminal history, arrests, convictions, or pending charges to ensure that the individual does not pose a risk to the workplace or company
• Maintain accurate records and documentation of all interviews and ensure the security and confidentiality of sensitive information
• Make recommendations regarding new hires when requested
• Provide appropriate responses to all incoming callers
• Analyze records that result from background investigations
• Monitor request systems weekly for new orders and follow up on older orders
• Develop an understanding of applicable regulatory and legislative requirements as they pertain to background screening to ensure company compliance
• Represent company in a confidential, ethical and professional manner in all interactions

Requirements

• 1+ year experience in customer service or similar area
• High School Diploma or equivalent
• Strong verbal and written communication skills
• Detail oriented
• Basic computer skills
• Quick learner

Qualifications

• High School Diploma or equivalent required
• 1+ year experience in customer service or similar area

Nice to Have

• Experience in transportation industry

Benefits