Automotive Internet Sales Coordinator

About This Role

Manage inbound and outbound customer communications, qualify sales leads, and set appointments for the sales team, driving showroom traffic and increasing vehicle sales.

Responsibilities

• Handle inbound and outbound calls to set and confirm sales and service appointments
• Respond promptly to internet, phone, and live chat leads using approved scripts and templates
• Provide customers with initial vehicle, pricing, and dealership information
• Present preliminary financing and leasing options based on customer needs
• Follow up with unsold leads and no-show appointments to drive showroom traffic
• Maintain accurate customer records and appointment details in the CRM system
• Collaborate with sales teams and dealership management to improve processes and results

Requirements

• At least one previous role based in customer service experience
• Valid driver’s license and clean driving history

Qualifications

• At least one previous role based in customer service experience

Nice to Have

• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Benefits