Attendee Experience Manager - Global Brands
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Upload Your ResumeAbout This Role
Manage the end-to-end attendee experience for Global Brands events, focusing on onboarding, relationship management, and communication to ensure an exceptional experience for all participants.
Responsibilities
- Champion for attendees and serve as the main point of contact throughout the event cycle
- Respond to attendee inquiries promptly, prioritizing attendee-facing needs
- Onboard and support attendees via phone, email, and text, including inbound and outbound communication
- Draft and manage attendee-facing communications and copywriting across all event phases
- Guide attendees through pre-event workflows, ensuring all required tasks are completed by deadlines
- Support attendees in navigating meetings platforms and understanding program timelines and phases
- Partner cross-functionally with retailers & brands, marketing, operations, and sales to ensure seamless execution and client success
- Identify, suggest, and help implement process improvements for efficiency and frictionless user experiences
- Conduct data audits and maintain accurate records using designated tools and software
- Track progress, manage deadlines, and provide consistent, timely reporting on projects
Requirements
- 5-7 years of experience in customer experience, business development, account management and/or operations within the events, or retail industry
- Deep passion for creating exceptional, memorable customer experiences
- Exceptional verbal and written communication skills
- Highly organized, detail-oriented, and process-driven with strong time and resource management abilities
- Advanced proficiency in Google Sheets, including pivot tables, VLOOKUPs, and basic formulas
- Strong analytical skills with the ability to manage, audit, and interpret large datasets accurately
- Self-starter who thrives in a fast-paced, high-growth, entrepreneurial environment
- Agile, adaptable, and able to multitask and reprioritize in a dynamic work setting
- Strong problem-solving skills with excellent follow-through
- Willing to commute 3 days per week to NYC offices as needed
Qualifications
- 5-7 years of experience in customer experience, business development, account management and/or operations within the events, or retail industry
Skills
* Required skills
Benefits
About Hyve Group
Hyve organizes the world’s fastest-growing and most forward-thinking B2B events, helping companies enter new markets, accelerate growth, and connect with key people.