Atlassian Administrator

About This Role

Architect, configure, and improve Jira projects and Confluence spaces to support complex multi-team workflows, ensuring Section 508-compliant experiences for internal and public-facing pages, and delivering real-time program insight to stakeholders.

Responsibilities

• Architect, configure, and continuously improve Jira projects and Confluence spaces that support Kanban, Scrum, and other complex, multi-team workflows
• Design intuitive, Section 508-compliant Confluence experiences for both internal users and public-facing pages
• Develop and maintain custom workflows, fields, screens, permissions, dashboards, and advanced reports
• Evaluate, install, and manage Atlassian Marketplace apps, REST/API integrations, and automated data exchanges with external systems
• Monitor platform performance, security, and reliability; apply best practices and timely upgrades/patches
• Track and report cross-team task status, providing real-time program insight to government leads and senior stakeholders
• Deliver hands-on user support and quarterly (or ad-hoc) training sessions; create job aids and onboarding materials
• Coordinate closely with peer Jira/Confluence admins and developer teams to implement rapid changes, optimize workflows, and meet tight deadlines
• Provide expert guidance on Agile/Lean project-management practices and advise leadership on tool-based process improvements

Requirements

• 3+ years administering and developing Jira Software, Confluence, and related Atlassian tools in a large, multi-team environment
• Demonstrated success designing custom workflows, permission schemes, advanced dashboards, and scripted/automated solutions (e.g., Groovy, ScriptRunner, REST API, Automation for Jira)
• Proven experience integrating Atlassian products with external systems and CI/CD pipelines via APIs, webhooks, or middleware
• Strong understanding of Agile, Kanban, Scrum, and scaled frameworks and how to operationalize them in Jira/Confluence
• Excellent communication skills and a track record of delivering end-user training and documentation
• Superior organizational and time-management skills; able to juggle competing priorities and meet aggressive federal deadlines
• Bachelor's degree in Computer Science, Information Systems, or a related field

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 3+ years administering and developing Jira Software, Confluence, and related Atlassian tools in a large, multi-team environment.

Nice to Have

• Current Atlassian certifications (e.g., ACP-100 Jira Administrator, ACP-200 Confluence Administrator, ACP-420 Jira Service Management)
• Hands-on experience in a DHS, DoD, or other federal-agency environment, including knowledge of FedRAMP and Section 508 requirements
• Familiarity with Atlassian Data Center and Cloud migrations, Insight/Assets, Advanced Roadmaps, BigPicture, or comparable portfolio-management add-ons
• Experience developing custom Atlassian Forge or Connect apps
• Background in DevSecOps tooling (Bitbucket, Bamboo, GitLab, Jenkins) and automated testing pipelines
• Additional certifications in project management (PMP, PMI-ACP) or Agile coaching (ICP-ACC, CSM)

Skills

* Required skills