Associate Director, Experience Design

About This Role

This role involves building, scaling, and governing a design system for AI-powered tools, ensuring consistency, usability, and accessibility across internal platforms and client-facing products. It requires defining foundational patterns, components, and guidelines while collaborating with multidisciplinary design teams.

Responsibilities

• Define and evolve system-level patterns, components, and guidelines for AI interactions and behaviors
• Apply and extend standards to support consistency and scalability across tools and teams
• Partner with design and product leads to support system governance and ongoing iteration
• Contribute to documentation, usage guidance, and system adoption across the organization
• Support and mentor designers through system thinking, best practices, and hands-on collaboration
• Help set direction and shared expectations for system-led design work in a fast-changing AI landscape
• Contribute to maintaining high craft, cohesion, and quality across design outputs
• Develop shared interaction models for generative and assistive capabilities
• Ensure AI features integrate cleanly into existing tools and workflows
• Design human-in-the-loop patterns as a core system principle
• Integrate ethical safeguards, transparency, and accessibility into system standards
• Design guardrails that reduce bias, misuse, and over-automation
• Improve clarity, comprehension, and cognitive ease across AI experiences
• Collaborate closely with product, engineering, and leadership
• Align system decisions with technical constraints and business goals
• Champion system consistency over one-off solutions

Requirements

• 8+ years of experience as a product or experience designer (hybrid UX/UI)
• Strong experience contributing to platforms, products, or design systems at scale
• Experience collaborating within multidisciplinary teams across UX, visual, and content
• Experience designing complex systems, components, and tools
• Hands-on experience designing AI-powered products, features, or capabilities
• Comfort treating AI as a system-level capability, not a feature
• Understanding of human-in-the-loop design
• Experience embedding ethics and accessibility into design thinking and execution
• Strong design judgment in ambiguous, fast-moving environments
• Clear communicator who can influence cross-functional partners

Qualifications

• 8+ years of experience as a product or experience designer (hybrid UX/UI)

Skills

* Required skills

Benefits