Associate Customer Support Technician

About This Role

Join the Support team as an Associate Customer Support Technician, assisting customers with software and hardware inquiries remotely, ensuring efficient and friendly service through various communication channels.

Responsibilities

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

Requirements

• 1+ years of customer service experience
• Strong written and verbal communication skills
• Strong telephone skills
• Experience working with technology and Microsoft applications

Qualifications

• 1+ years of customer service experience

Nice to Have

• Experience in a real-time, customer support center, preferably supporting business-to-business services or technology
• A passion for problem-solving and providing a high level of customer care
• Confidence in interacting and learning about various technology applications, software, network infrastructure
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira

Skills

* Required skills