Assistant Operations Office

About This Role

This full-time, in-person position involves organizing operations, supporting customers, and ensuring accurate and efficient order processing for a leading manufacturer of customized LED lighting systems.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person communication
• Provide customer service support, including returns, warranty replacements, shipping claims, and resolution of order issues
• Process customer orders with accurate data entry and credit card processing
• Assist the sales team with administrative support, production forms, and sales-related data entry
• Provide limited shipping assistance as needed
• Support marketing initiatives, including social media engagement and photoshoots
• Assist with basic website updates, such as replenishing product stock
• Maintain accurate records and ensure follow-through

Requirements

• 1-3 years of experience in office administration, customer service, or operations support
• Strong written and verbal communication skills
• High attention to detail and organization
• Computer savvy and proficient with data entry
• Reliable transportation
• Eligible to work in the United States

Qualifications

• 1-3 years of experience in office administration, customer service, or operations support

Nice to Have

• Bilingual (Spanish and English)
• Experience in manufacturing, ecommerce, or consumer products
• Familiarity with social media platforms
• Experience with Salesforce, Sage 100, or Starship

Skills

* Required skills

Benefits