Assistant Manager, Guest Experience

About This Role

Lead and manage the guest experience team in a retail store, ensuring high-quality customer interactions and supporting team member development. This role focuses on fostering an inclusive environment, resolving guest issues, and contributing to store operations and strategy.

Responsibilities

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Engage team members by helping them understand how their work supports the success of the store and company.
• Implement the Store Manager’s People vision and cascade to team members.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members through feedback, coaching, mentoring, and continuous development check-ins.
• Lead performance management activities, including direct feedback, managing performance documentation, and addressing concerns.
• Address employee concerns or issues, including knowing when to partner with internal support.
• Lead an exceptional guest (customer) experience on the floor through assessing connection and technical product education.
• Provide retail floor leadership to team members, making in-the-moment decisions for efficiency and effectiveness.
• Resolve guest feedback and address emergent issues, including escalations and urgent requests.
• Partner with other managers to review business data and metrics to inform planning processes.
• Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor changes.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Requirements

• 1 year people management experience
• 1 year leadership experience, including managing business operations and administration and managing projects or processes
• Ability to travel to assigned store with reliable transportation methods

Qualifications

• 1 year people management experience and 1 year leadership experience, including managing business operations, administration, projects, or processes.

Nice to Have

• High school diploma, GED, or equivalent
• Bachelor’s degree or equivalent
• 1 year retail or sales specific management experience
• 1 year recruiting, hiring, or training employees

Benefits