Assistant Director of Operations

About This Role

The Assistant Director of Operations will support and execute operational strategies for Free Country during a period of growth. This role involves managing daily operational functions including supply chain, logistics, warehousing, and 3PL relationships. The position is full-time and on-site in New York City.

Responsibilities

• Support the SVP/Director of Operations in managing daily operational functions including supply chain, logistics, warehousing, and 3PL relationships.
• Help implement and maintain process and system enhancements to improve efficiency, accuracy, cost control, and customer service levels.
• Execute operational plans across wholesale and e-commerce channels, ensuring alignment with business goals and timelines.
• Partner with manufacturers, suppliers, logistics providers, and internal teams to ensure smooth execution of production, distribution, and fulfillment.
• Assist in standardizing processes and documentation to support scalability and consistency across the organization.
• Help manage and coordinate 3PLs and operational vendors to ensure service levels and cost targets are met.
• Manage monthly inventory reconciliations ensuring accuracy and researching root cause of variances.
• Document and standardize SOPs across supply chain and fulfillment operations.
• Collaborate with production and sales teams to scale operations with demand and growth plans.
• Track operational performance against budgets and forecasts, analyze variances and recommend corrective actions.

Requirements

• Bachelor’s degree in supply chain management, operations, logistics, business administration, or a related field.
• 5+ years of experience in operations, logistics, warehousing, or supply chain, preferably within apparel or consumer goods.
• Working knowledge of domestic and international transportation modes.
• Experience with ERP systems and inventory management software.
• Proven ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.

Qualifications

• Bachelor’s degree in supply chain management, operations, logistics, business administration, or a related field.
• 5+ years of experience in operations, logistics, warehousing, or supply chain, preferably within apparel or consumer goods.

Skills

* Required skills