Assistant Customer Experience Division Manager

About This Role

This role involves managing the strategic direction and execution of the Customer Experience division, coaching Business Unit Managers, and driving customer-centric product/service development.

Responsibilities

• Manage the overall strategic direction and execution of the CX division
• Provide coaching for Business Unit Managers
• Direct the planning and development of the 3-5 year vision for CX
• Develop, manage, and maintain budgets for staffing and divisional expenses
• Capture customer feedback to inform corporate decisions and develop action plans
• Assist the Division Manager in carrying out the vision, operations, and leadership of the CX Division
• Manage succession planning for leadership, providing guidance and coaching
• Collaborate with executives and division partners to fulfill corporate objectives
• Assist with corporate strategic plans (KST), long-term, and short-term goals
• Develop, cultivate, mentor, and evaluate Business Unit Managers and direct reports

Requirements

• Bachelor's Degree OR 5+ years demonstrated experience in leading, coaching, and mentoring teams
• Excellent leadership skills
• Ability to motivate Business Unit Managers, Supervisors and direct reports
• Excellent interpersonal and verbal/written communication skills
• Able to execute effectively, build strong teams, and lead change with courage
• Loyal, genuine, passionate, and committed to the cause
• Trusting, honest, transparent, and sincere
• Fosters genuine relationships and connections
• Inspires a shared vision
• Empowers others
• Excellent computer proficiency and technical aptitude
• Excellent organizational and prioritization skills
• Excellent attention to detail, accuracy, and ability to make accurate timely decisions

Qualifications

• Bachelor's Degree in field(s) applicable to Division/Business Unit
• 5+ years demonstrated experience in leading, coaching, and mentoring teams, or a Bachelor's Degree in an applicable field.

Nice to Have

• Internal leadership development programs completed or relevant leadership education
• 3+ years' experience and knowledge as a Supervisor in applicable field