Assistant Community Operations Manager

About This Role

Actively support the values, vision and philosophies of the company while demonstrating a style of support and organization. Provide a warm and professional approach while utilizing experience, skills, and exceptional communication abilities with property owners, partners and clients.

Responsibilities

• Manage all administrative duties for the support of the Operations Team, including tasks, special projects, events, and mass mailings
• Respond to general inquiries from residents, commercial owners and other stakeholders and forward requests for specific inquiries to the appropriate team member
• Lead efficient deployment of Community Concern Forms including tracking, contractor coordination, follow-up with stakeholders and electronic documentation of all relevant communication
• Interpret governing documents and community guidelines to determine compliance and non-compliance issues
• Track and monitor community standards; maintain the integrity of all compliance documentation
• Support the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process
• Administer records management via property transfer software -- Homewisedocs.com; coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re-sales and complete accompanying documentation
• Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation
• Assist the Director, Community Operations with all aspects of association board meetings and community member meetings, including operations reporting statistics for board meetings, special presentations and other documents as requested
• Manage operation calendar
• Work with the Director for recruiting, hiring and training operations staff; ensuring staffing levels are appropriate for job requirements

Requirements

• 3+ years of customer service, administrative and/or operations management experience
• Meeting coordination experience
• Customer service experience in a professional environment
• Effective communication, motivation, cooperation, and conflict resolution skills
• Experience working with committees, volunteers and similar stakeholder groups
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Current driver's license and acceptable driving record

Qualifications

• Bachelor’s or associate degree in a related field
• Minimum of 3 years of progressively responsible customer service, administrative and/or operations management experience required. Minimum of 1 year of community association management experience preferred.

Nice to Have

• Knowledge of community associations, community amenities and community governance
• Familiarity with social media channels (Facebook, Instagram, Twitter)
• Interest in community association professional development opportunities

Skills

* Required skills

Benefits