Airtable Operations Specialist

About This Role

This role is a hands-on operations position focusing on systems and automation. You will help build the operational backbone of high-impact programs, supporting and scaling multiple initiatives like startups, nonprofits, student organizations, and creator partnerships.

Responsibilities

• Review and process applications across various programs in Airtable
• Research website legitimacy, validate eligibility, and update records based on defined criteria
• Context-switch between multiple programs and workflows while maintaining accuracy and speed
• Build and maintain automated workflows using Airtable automations, Notion, Zapier, and other no-code/low-code tools
• Create bespoke lead capture forms, integrations, and automations for creator partnerships and new program launches
• Identify manual processes and propose scalable, automated solutions
• Proactively identify gaps in documentation and create/update SOPs, process docs, and internal workflows
• Partner with the Operations Lead to understand pain points and co-design better operational systems
• Handle light Zendesk ticket management and CX escalations
• Collaborate with internal stakeholders via Slack and documentation

Requirements

• 2+ years of operations experience with heavy tool usage (Airtable, Zendesk, CRM platforms, or similar)
• Strong Airtable proficiency (fields, records, views, automations, relationships)
• Proven experience building or maintaining automated workflows or integrations
• Data management experience cleaning, organizing, and maintaining databases
• Strong systems thinking and problem-solving mindset
• Experience creating and maintaining SOPs and documentation
• Comfortable juggling multiple programs and priorities
• Clear written communication for Slack, documentation, and collaboration
• Self-starter who identifies undocumented processes and fills gaps proactively
• Comfortable in fast-paced, ambiguous environments
• Ability to work PST hours and attend regular video meetings

Qualifications

• 2+ years of operations experience with heavy tool usage

Nice to Have

• Prior Notion experience
• Familiarity with APIs, integrations, or data manipulation
• Experience in startup ecosystems, accelerator programs, or nonprofit operations
• Using AI tools (ChatGPT, Claude) for ops, documentation, or analysis
• CRM management or partner/lead-generation workflow experience

Skills

* Required skills

Benefits