Airport Customer Service Representative

About This Role

Provide intermediate skilled administrative support and customer assistance at the airport, ensuring smooth operations and customer satisfaction.

Responsibilities

• Assist customers and airport staff
• Monitor and maintain air to ground radio communications
• Maintain the cash drawer
• Prepare and maintain fuel invoices, records and files
• Greet customers and ensure their comfort
• Provide assistance for passenger and pilot needs (ground transportation, catering, hotel reservations)
• Handle incoming calls and respond to inquiries professionally
• Receive and process customer orders and payment transactions
• Count and balance cash drawer, prepare daily operation and cash reports
• Monitor aviation tracking software and security cameras and access gates
• Receive, process, and enter a variety of information into computer system

Requirements

• High school graduation or equivalent
• Moderate customer service experience
• Moderate retail sales experience
• Possession of an appropriate driver’s license valid in the State of North Carolina
• General knowledge of standard office procedures, practices, and equipment
• Good organizational skills
• Ability to understand and follow oral and written directions
• Ability to follow work procedures
• Ability to post accounts and to perform mathematical computations with speed and accuracy
• Skill in the use of a variety of office machines
• Typing ability

Qualifications

• High school graduation or equivalent
• Moderate customer service and retail sales experience