Air Operations Coordinator

About This Role

The Air Operations Coordinator is responsible for securing air travel, calculating pricing, and managing reservations for retail passengers on Collette's tour series. This role ensures timely and cost-effective air schedules while maintaining high quality standards.

Responsibilities

• Create air reservations for standard bookings where the air server failed
• Calculate pricing for created air reservations to ensure appropriate margins
• Process all special requests for retail reservations in a timely manner
• Proof all air reservations created by the Air Server in NEO for quality standards
• Verify correct pricing according to air contracts
• Verify flights meet time restrictions of the package
• Verify connection times meet company and airline policies
• Request seat assignments, wheelchair assistance, and special meals with carriers
• Process Frequent Flyer information to the airline
• Coordinate and provide timely turnaround on retail air reservation changes
• Assist with re-protecting passenger air due to schedule changes
• Research service issues and determine best action for recovery resolution
• Cover emergencies on pre-scheduled Saturdays/Holidays
• Perform special projects and other related duties as assigned
• Maintain a clean, organized, and neat work environment

Requirements

• Skill in customer service
• Knowledge of air operations, quality control procedures and reporting documentation
• Microsoft Office program experience
• Ability to work as part of a Team environment
• Ability to communicate effectively, both orally and in writing
• Ability to organize, prioritize, and schedule work assignments
• Ability to foster a cooperative work environment
• Strong interpersonal and communication skills
• Ability to create, compose and edit written materials
• Ability to plan and organize to optimize productivity
• Ability to analyze and solve problems

Qualifications

• Bachelor's degree preferred
• 2 years of experience directly related to the duties and responsibilities specified

Nice to Have

• Knowledge of a GDS system (Sabre, Amadeus)

Skills

* Required skills