Admissions Support Specialist

About This Role

This position ensures the smooth daily operations of the Office of Admissions & Enrollment Development by providing exceptional front-line service to prospective students, families, and community members, managing inquiries, and assisting with administrative tasks. The role involves representing the college at enrollment initiatives and contributing to a welcoming environment.

Responsibilities

• Provide high-quality administrative and customer service support in virtual and in-person settings.
• Assist with front desk operations, including managing inquiries via phone, email, and walk-ins.
• Support recruitment and special events by coordinating logistics, preparing materials, and providing on-site support.
• Represent the college at community-based enrollment initiatives, requiring travel throughout the county.
• Collaborate with internal departments and external partners to promote enrollment opportunities.
• Uphold institutional policies and procedures while resolving issues with professionalism and discretion.
• Contribute to a welcoming and inclusive environment for students, staff, and visitors.
• Participate in training and professional development to stay current with admissions practices and technology.
• Work flexible hours, including evenings and weekends, to support enrollment goals and event schedules.

Requirements

• Associate degree or higher
• Two years of administrative and customer service experience in a college or university Admissions Office
• Experience using higher education ERP systems (e.g., Ellucian Colleague, Banner, or PeopleSoft)
• Strong problem-solving and conflict resolution skills
• Exceptional attention to detail and accuracy
• Ability to work effectively within a structured environment
• Reliable transportation and ability to travel throughout the county
• Excellent interpersonal, written, and verbal communication skills
• Flexibility to work evenings and weekends as needed

Qualifications

• Associate degree or higher
• At least two years of experience providing administrative and customer service support in a college or university Admissions Office.

Nice to Have

• Proficiency in Microsoft Excel and other Microsoft Office applications
• Experience using Ellucian Recruit or similar CRM platforms
• Demonstrated experience supporting enrollment initiatives in a community college setting

Skills

* Required skills

Benefits