Admissions Receptionist

About This Role

Serve as the primary point of contact for patients and visitors in the Admissions Department, managing patient needs, payments, and insurance verification. This role provides crucial support to ensure smooth patient access processes.

Responsibilities

• Greet, direct, and assist patients and their families in the lobby area
• Record in-person payments from individuals and issue receipts
• Perform daily inventory and verification of the safe log
• Scan facesheets, EOB’s, and other correspondence
• Verify patient insurance information for eligibility, coverage, and primary payer
• Ensure and enter pre-authorizations for non-JRMC provider services surgery
• Assist the department supervisor with patient access work queues, checking for accuracy and completeness
• Verify the correct completion of all patient account registrations or admissions
• Assign guest rooms and maintain stock in the guest room binder
• Sign out guest room keys
• Direct florist and other patient deliveries to the correct room/area and notify employees for pickup
• Complete return mail processes
• Distribute newspapers and internal communications to appropriate recipients
• Ensure community care folders in waiting areas are adequately stocked with applications
• Completes reminder calls as needed

Requirements

• One year clerical experience
• Strong telephone skills with customer service
• Analytical ability
• Good organizational skills
• Outgoing and friendly demeanor
• Ability to concentrate amid distractions and think clearly under pressure
• Proficiency in speaking and writing English
• Emotional stability and good general health
• Visual acuity for routine procedures

Qualifications

• High school level of knowledge preferred
• One year clerical experience requested