Administrative Assistant I, Registrar's Office

About This Role

The Administrative Assistant I in the Registrar's Office provides essential support for students, faculty, and staff, directly assisting with registration, transcripts, enrollment verifications, and program changes. This role is crucial for ensuring smooth operations and fostering a welcoming and collaborative environment at Bridgewater State University.

Responsibilities

• Answer phone inquiries and provide excellent customer service
• Oversee the registration email shared mailbox to respond to inquiries
• Troubleshoot student registration issues at New Student/Transfer Orientation
• Process program changes submitted by students to update their program of study
• Provide customer service, process registrations, withdrawals, transcript requests, and enrollment verifications at the front counter
• Serve as backup for transcript requests, enrollment verifications, address changes, and name changes
• Assist with data integrity cleanup related to ongoing and end of term processes
• Maintain and update documentation specific to core duties
• Scan documents into BDMS for electronic records retention and maintenance
• Evaluate office policies, processes and procedures, making suggestions for improved student experience

Requirements

• 2+ years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management
• Commitment to customer service excellence
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Ability to be a creative problem solver
• Ability to follow written and oral instructions
• Excellent written/oral communication skills
• Knowledge of general office procedures
• Ability to exercise sound judgment
• Ability to work independently
• Ability to multi-task in a fast-paced environment
• Ability to gather information through questioning individuals and by examining records and documents
• Ability to assemble items of information in accordance with established procedures
• Ability to exercise discretion in handling confidential information
• Ability to establish and maintain harmonious working relationships with others
• Ability to deal tactfully with others
• Ability to work effectively in a team environment

Qualifications

• Associate's or higher degree (substitution for experience)
• 2+ years of full-time experience in office management, office administration, business administration, or business management

Nice to Have

• Experience working in a student services setting
• Experience with Banner or similar student information system
• Understanding of FERPA Regulations

Skills

* Required skills