Accounts Receivable / Collections Associate

About This Role

This role supports accounts receivable and collections by managing invoicing, cash application, and outstanding balance collection to ensure healthy cash flow and positive customer relationships.

Responsibilities

• Prepare and process customer invoices accurately and in a timely manner
• Apply customer payments and resolve cash application discrepancies
• Maintain accurate A/R records and customer account information
• Assist with monitoring A/R aging and identifying past-due accounts
• Conduct collection outreach via phone and email for past-due accounts
• Follow established collection procedures and escalation guidelines
• Assist in resolving billing discrepancies and payment disputes in collaboration with internal teams
• Document collection activity and maintain clear notes in the A/R system
• Work closely with Sales, Operations, and Finance to resolve billing or payment issues
• Support reporting related to aging, collections activity, and DSO
• Assist with month-end close activities related to accounts receivable

Requirements

• 2+ years of experience in accounts receivable, billing, or collections
• Strong attention to detail and organizational skills
• Effective written and verbal communication skills
• Proficiency with ERP systems (e.g., NetSuite) and Microsoft Excel

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred
• 2+ years of experience in accounts receivable, billing, or collections

Nice to Have

• Experience with B2B billing or collections
• Familiarity with basic credit and collections practices
• Ability to manage multiple priorities and meet deadlines
• Customer-focused approach with problem-solving skills

Skills

* Required skills

Benefits