Account Services Representative

About This Role

This dynamic Account Services Representative role at RTC focuses on maintaining high client standards by coordinating support tasks, monitoring deliverables, and collaborating with internal teams to resolve issues efficiently. The role offers varied challenges and opportunities daily.

Responsibilities

• Manipulate and analyze client data
• Coordinate all tasks necessary to support client demands
• Monitor customer deliverables and efficiently resolve any issues within specified timeframes
• Collaborate with internal teams to address complex customer issues and escalate when necessary
• Assist in monitoring sales performance metrics (e.g., late shipments, order defect rates) and take actions to improve performance
• Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems
• Maintain and update ERP system records, including customer information, inventory levels, and financial data
• Oversee daily logistic operations, including scheduling and tracking of shipments
• Prioritize multiple tasks in a constantly changing business-to-business environment
• Adapt and shift priorities based on internal and external business needs

Requirements

• ERP experience
• Proficiency in Excel and Word applications
• Ability to work in a fast-paced environment and prioritize workload
• Maintains clear and effective communication
• Deals constructively with issues that do not have clear solutions
• Supports the team by empowering others and positively contributing to the overall success of the organization
• Must be 18 or older

Qualifications

• Bachelor’s Degree a plus, but not required.

Nice to Have

• Bachelor’s Degree

Skills

* Required skills

Benefits